Booking Terms and Conditions

To make a reservation, the company requires an upfront payment, with the remaining balance payable upon arrival in Cusco. After booking, you must send all required documents to the following email: [email protected].

• Copy of passports or national ID (DNI)
• Flight number and arrival time in Cusco (If included in the program)
• Departure time for Cusco-Lima flight (If included in the program)
• Hotel category (If included in the program)
• Hotel room type (If included in the program)
• Program start date
• Deposit receipt for the initial payment

Agency Responsibilities

• TAYRA TOURS CUSCO is responsible for fulfilling the entire itinerary as detailed in the tour package, including all specified services. The company is not responsible for any disruptions to the itinerary due to unforeseen circumstances beyond our control, such as weather conditions, political events, or social issues.
• TAYRA TOURS CUSCO is committed to providing high-quality service and ensuring customer satisfaction throughout the tour.
• TAYRA TOURS CUSCO reserves the right to modify the itinerary when necessary for justified reasons, always prioritizing customer satisfaction.
• TAYRA TOURS CUSCO will issue the corresponding invoice for the service provided and deliver it at the appropriate time.
• The client is solely responsible for their luggage, jewelry, and personal belongings.

Modifications

• Our company may modify the order of excursions if deemed strictly necessary for safety reasons or to enhance the overall experience of the service.

Rates

• Rates in U.S. dollars are valid as indicated in the selected package.
• Rates may vary based on inflation rates.
• Prices do not include VAT (IGV) for Peruvian citizens who request an invoice or receipt.
• Rates apply to Peruvians, residents, and foreign visitors.

Cancellations, Penalties, and Refunds

• Cancellations of a confirmed reservation must be made in advance to avoid the NO SHOW fee (100% of the service cost). For holidays and long weekends, cancellations must be made at least 15 days in advance.
• Service cancellations must be requested via phone and confirmed by email at: [email protected]. If canceled within 30 days before the service starts, the company will retain 35% of the prepayment for administrative and processing fees.
• Cancellations made within 10 days before the program starts will result in the client being declared a NO SHOW, with no right to a refund.
• No refunds will be issued to the CLIENT for unused services due to voluntary decisions, illness, accidents, or other reasons on the scheduled date and time. Unused services cannot be rescheduled for another time.
• If the client voluntarily decides not to use the booked program, they will not be entitled to any refund.
• For postponements, the validity is 2 months from the original booking date, under the same conditions and at the updated rate.
• For train ticket date changes, a 30% penalty fee will apply, subject to seat availability.
• Once Machu Picchu entrance tickets are booked, no changes or refunds are allowed due to new regulations issued by the Ministry of Culture.

Company Information

• Business Name: TAYRA TOURS ADVENTURES S.A.C
• RUC: 20607872369
• Address: APV. HUAYRACPUNCO B-4 CUSCO
• Recognized by: MINCETUR – GERCETUR
• Website: www.tayratourscusco.com

WhatsApp: (+51) 942 590 938 (+51) 998 444 900 – (+51) 948 686 463